Privacy Policy
Last updated: 10 November 2026
संक्षेप में
REMED AI आपसे नाम, फ़ोन या ईमेल नहीं माँगता और आपका दस्तावेज़ हमारे सर्वर पर सेव नहीं करता। आपकी फ़ोटो समझाने के लिए Google के Gemini AI को भेजी जाती है। अभी हम Gemini का मुफ़्त संस्करण इस्तेमाल करते हैं, जिसमें Google भेजी गई सामग्री को अपनी सेवाएँ बेहतर बनाने के लिए इस्तेमाल कर सकता है और लोग उसे पढ़ सकते हैं। इसलिए स्कैन करने से पहले अपना नाम, फ़ोन नंबर और पता ढक सकते हैं। सवाल या शिकायत: hello@remedai.in
The one thing to know first
To explain your document, REMED AI sends your photo to Google's Gemini AI. We currently use Gemini's free tier. Under Google's terms for that tier, Google may use what you send — including the photo of your document — to provide, improve and develop its products, and human reviewers may read it. Please don't scan anything you aren't comfortable sharing. You can cover your name, phone number, address and other personal details before you take the photo.
Who we are
REMED AI (remedai.in) is a service that explains medical documents — prescriptions, lab reports and medicine packs — in plain words. In this policy, "we" means REMED AI. Contact and grievances: hello@remedai.in.
What we collect and why
The document you choose to scan
- When you scan or upload a photo or PDF, it is resized on your phone and sent to our server with the language you picked (English or Hindi).
- Our server passes it to Google's Gemini AI, which reads it and writes the explanation. The explanation is sent back to your phone.
- If a medicine's ingredients aren't shown, its name may be looked up with Google Search through Gemini to explain what it contains.
- Your document may contain health information. We use it only to create the explanation you asked for.
What we do not collect
- No account, name, phone number or email address is needed to use REMED AI.
- We do not use advertising or analytics trackers, and we do not sell any data.
Technical information
- IP address: used briefly in memory to stop one device from overloading the service (rate limiting). We don't save it.
- Error logs: if something fails, we log only the type of error (for example "AI busy") — never your document or its explanation.
- Hosting: remedai.in runs on Cloudflare, which processes requests to deliver the website and may keep standard technical logs under its own policies.
- Fonts: the site loads fonts from Google Fonts, so your browser contacts Google when pages load.
Stored on your own phone
- Your language and sound settings are saved in your browser so they stay the same next time.
- The app's files (not your documents) are saved on your phone so it opens faster and works on weak internet.
- You can clear these anytime by clearing this site's data in your browser.
What we keep
We do not save your documents or their explanations on our servers. Once the explanation is sent back to your phone, we keep nothing that is linked to you. What Google does with content sent to Gemini is described above and in Google's Gemini API terms and the Google Privacy Policy.
Sharing
- Google (Gemini AI): to create the explanation, as described above.
- Cloudflare: our hosting provider.
- WhatsApp: only if you tap "WhatsApp" — you send the explanation yourself, to people you choose.
- Authorities, only if the law requires it.
Launch events
On REMED AI demo phones at events, the screen clears your scan and explanation after a short time without use, so the next visitor can't see it. Please use the printed sample documents if you'd rather not scan your own.
Children
REMED AI is meant for adults. Children under 18 should use it only with a parent or guardian.
Your rights (Digital Personal Data Protection Act, 2023)
You can ask us about the personal data we process, ask us to correct or erase it, withdraw consent (by not scanning), nominate someone to act for you, and raise a grievance. Because we don't keep your documents, there is usually nothing stored with us to delete. Write to hello@remedai.in; we aim to reply within 30 days. If you're not satisfied, you can complain to the Data Protection Board of India.
Changes
If we change how REMED AI handles data — for example, moving to a paid AI service that doesn't use your content — we'll update this page and its date.